Shipping & Returns
Shipping & Delivery
It take 1 - 3 days by Singpost registered mail or other delivery services provider
Return Policy
3maple provides a Three-day appreciation period for the goods (not included Food and Beverages). If you want to return the goods, please be sure to receive the goods within three days after receiving the goods. Send the goods and order number to 21 Woodlands Close #07-10 Primz BizHub, Singapore 737854. Upon receipt of the merchandise, 3maple will process it for you immediately. a. The goods you return must maintain the integrity of the product body, accessories, internal and external packaging, accessories, gifts, original packaging and all accompanying documents or materials. Do not miss any accessories or damage the original factory box. b. Please package the returned goods in the original packaging carton used for delivery. If the original carton has been lost, please use another carton to cover the original packaging of the goods. Do not stick the paper directly on the original packaging or write. Text. c. If the item to be returned is a product of the set mode, it cannot be returned as a single item, and the set of goods must be returned together. d. If the member returns a large amount after ordering, 3maple may refuse the transaction or permanently cancel the membership due to the operation. If there is still a certain amount, it will be converted into the amount of charitable donation, and there should be no objection. e. Member's response to the reason for the return of the goods, if the verification does not match the facts, if the loss of 3maple, including but not limited to goodwill damage, etc., 3maple has the right to retain legal traces to you. * The replacement can only be changed for the same item, and the item A cannot be replaced with the item B.
Tracking your Order
Money Back Guarantee
Refund inquiry After receiving your parcel, it takes about 1 week to process the refund. After the refund is successful, 3maple will send a refund notification letter to the member's mailbox. a. With an online credit card order, the refund amount will be directly refunded to the credit card used by the member to place the order. The refund result will be notified by E-mail. If the refund is successful, the refund can usually be seen on the next credit card statement (depending on the credit card checkout period). b. For other payment methods, the refund amount will be directly refunded to the member's designated account, and the refund result will be notified by E-mail.